Making a claim on Casava is simple, fast and 100% online. You can make a claim anytime on our website or via WhatsApp and get an immediate response.

The Recipe to our Success:
Our Claims Artificial Intelligence

Introducing Haruna, Our AI Claims Specialist designed exclusively for Casava. With Haruna, our customers can make claims anyday and anytime and receive a response in minutes. Haruna is available both on Web and Whatsapp.


We have streamlined our claims process to be fast and efficient, enabling us to fully process claims within a period of

48 hours

Casava Claims is Revolutionary

When you pay your premium, we reserve your claims in an account managed by our reinsurance partner and we keep only a flat fee from your premium. When our AI Claims Specialist reviews and approves your claim, a payment instruction is sent for immediate remittance. It's that simple and yet a game changer.

How Casava Claims Work

We take Pride in Paying Claims

Paying claims is our service and what we are specialists at. We have built a team dedicated to claims backend service. When we pay claims, we celebrate!

How to file a claim

Web Platform


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Casava Microinsurance Ltd is registered in the Federal Republic of Nigeria as a private limited liability company and as a composite microinsurance company licensed with the National Insurance Commission of Nigeria (NAICOM). We offer life and non-life micro insurance products and services to individuals and small businesses for the Nigerian market.